Fraud & Payment Policy
To protect our customers and our business, Marblehead Cycle verifies all high-value orders and new-customer transactions before shipment.
1. Secure Payment Only
All payments must be completed through our official checkout at marbleheadcycle.com. We do not accept payment by email, text, or phone.
2. Verified Billing Address Required
Orders must ship to the verified billing address on the credit card. Alternate addresses, freight forwarders, and PO boxes are not accepted for high-value items.
3. ID & Signature Confirmation
Orders over $500 may require government ID verification and an adult signature upon delivery.
4. Bank Wire Option
Customers who wish to ship to a different address can complete payment by bank wire instead of credit card. Contact us for details.
5. Fraud Review
Any order flagged for potential fraud will be held until verified. We reserve the right to cancel and refund any transaction we cannot verify.
6. Chargeback Policy
Chargebacks filed without prior contact will result in account closure and potential legal recovery of associated costs.